Online Worlds > VFK - Virtual Family Kingdom

Ok my turn to rant

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littlebelle:
Well I emailed them back with a not so nice message. How do they expect to get us to recommend this game if we can not trust them with our own money. If not I will try calling them on Tuesday and biting my toungue. for  I know it is not the poor person who answers the phone.

I have never ever recieved an email confirmation. Which is not cool. Because there should be a ticket number or something. I can tell the credit card company that I dispute the charge but how do I prove I worte them so many times.

Cloudymellowdisco:
Belle, the credit card companies will frequently put the burden of proof on the vendor.  I think you can explain you authorized a charge for only a specific time period and they continue to charge you beyond that time.  Does the VFK home page still list the plan you thought you were signing up for?  If yes, you can use that for some evidence as to the plan you intended to join.  The credit card company will then question the vendor (VFK) as to why they continue to process charges.  Also, your credit card company can then block future charges from VFK.  I seriously think VFK will then start to pay heed since they can get into some serious trouble.  What they are doing to you could be constituted as illegal.  Why don't you call your credit card company just to calmly discuss with them and ask them for your options?

Oh!  I forgot to add that the credit card company will contact VFK so you won't have to make that long distance phone call!  Also, the worst that could happen is that you will be issued a new credit card so that VFK can't charge your current account any longer.  There are protections for the consumer!  :thumb:

Happy:
Belle:
I agree woth Disco.  Call your credit card.  Over the phone the credit card companyto initiate a dispute.  The credit card company will send a form to fill out, so the dispute is in writing.  
You can even notify VFK via email that you have disputed their charge as you requested a cancellation on _____ date and are still being charged.  

Happy

Mystery-Red:
Belle
I am so sorry this is happening to you.  I am becoming more and more disillusioned wit VFK also.

by the way what does the charge show up as on you credit card (the name of the company)?

Cloudymellowdisco:
Happy is quite correct, Belle!  The credit card companies make the process relatively simple.  The key is to be clear and factual when submitting your report.  I'm sure your credit card company has dealt with similar problems of this nature and they should be able to give you good guidance as to the information to submit.  Good luck Belle!

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