Online Worlds > VFK - Virtual Family Kingdom

Ok my turn to rant

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flamanar:
Yeah, the long distance problem stinks...especially for people not living in the States.  Timing for me is everything when trying to reach them on the phone.  The hours I listed above are when I've been the most successful at reaching a live body when phoning.  Usually first thing in the morning till noon EST...or after 1pm EST Tues. - Thurs.  Any other time, you'll be fighting with alot of other players calling (during school season, kids will be home around 3pm EST, too).  For reaching them, I hang up right away if the recording comes on (although make sure it's a recording first!).  Probably will still be charged a minute of usage, but no more, and no waiting.  If they're in, they pick up the phone right away.  I'm sure if you got a live body on the other end, they'd call you right back so you wouldn't have to talk on your dime.

A couple of other thoughts: 

There is the "contact us" portion of the website.  Not sure if you've used that, Bell.  The email address I was given by Gail is support@virtualfamilykingdom.com .  I don't believe that messages sent to the 'contact us' and email address go to the same place. 

Physical address?  Here's a couple that might work:

Virtual Management Consulting PTY LTD
109 Hanckel Rd.
Oakville, NSW 2765 Australia

-or-

For US inquiries:
In the US:

500 N. Solano Dr.
Las Cruces, NM 88001 USA

The above 2 addresses are in their 'privacy policy' on their website.

Sigh.  Wish I had more info to help you, Bell...but besides making a toll call to them, Disco listed the most effective way of getting the problem taken care of.  Really hope you are able to get it worked out quickly and painlessly no matter what method you choose!  (hugs)

Pix:  you had to remind me of the 'monthly' fiasco, didn't you?... :hitwall: :hitwall:

Flamanar

littlebelle:
Thanks all for all your support and great suggestions. Yes I needed a physical address so I will pop off a email to that so at l can get a receipt of send. Then I will call on Tuesday. Then I will contact my credit card company.

To me the most important thing is that they deal with the customers financial manners properly. before anything else.

I think contact us is a black hole.

ScarlettPixie:

--- Quote from: flamanar on June 13, 2009, 10:25 AM ---
Pix:  you had to remind me of the 'monthly' fiasco, didn't you?... :hitwall: :hitwall:


--- End quote ---

What are friends for? :tongue3:

Belle, Good luck with the process! Keep us informed.

Astro:
So sorry to hear about this Belle.  I hope you can get some resolution quick!  I agree with what everyone else has said, in that it might be time to deal directly with your credit card company for sure.  Keep us updated.  Good Luck in the meantime.

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