Online Worlds > VFK - Virtual Family Kingdom

Ok my turn to rant

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littlebelle:
It has been three months since I asked to have VFK look at my monthly memebership. First I ask for a discount on a yearly since I had already paid 4 months.

After the ride competition I asked to get rid of it completely. As I was disgusted with how it was run. I am still digusted. Now I am just plain angry. I got charged again. I gave them I montsh lead way.

They have never ever responded to my emails. I doubt I will be investing when membership comes out again. Because they are abusing my credit card. I doubt I will be able to tell others to trust them too.  This is not acceptable

So what is the number. Now I have to call long distance I am extremely not happy. Most people would call this a scam. I know better it is just bad costumer service. But it is not about a missing virtual item is is real money with really conversion rates. This is lazy I resent having to call them long distance.

I am furious.

funfly:
Sorry Belle,  :bighug:

This was from when Red (delicious) had trouble with her inventory - she did say when she called the "mailbox" was full though.


--- Quote from: AstroGigiblue on May 27, 2009, 10:37 AM ---
--- Quote from: delicious on May 27, 2009, 10:32 AM ---I have missplaced the number could you send it to me please

--- End quote ---


Unless it's changed, this is the number I have:

Virtual Family Kingdom
954-349-3325


--- End quote ---

flamanar:
Aww.  Sorry to hear your still having problems, Bell.  I've found that the ONLY way to take care of a serious problem is to phone them.  It is a long distance call, unfortunately.  I've had few problems getting through to them at around 1pm EST Tues-Thurs...or maybe even before noon, although I haven't tried that, yet.  The staff who answer the phone are very nice and I've never had a problem with them getting things taken care of.  When the line is busy, I've also run into the 'mailbox is full' automated message.  Very uncool.

I've had no joy at all using their email support.  HELP button response is spotty, depending on the problem.

Hope you get it all taken care of. 

(hugs)

Flamanar

Cloudymellowdisco:
Hi Belle!  Have you tried contacting your credit card company for help?  They can put the amount in dispute and then require VFK to respond within a specific time about the charge.  If VFK brushes the credit card company off, then the credit card company takes the money away from them.  One of my earlier bosses once told me if you want to get somebody's attention, hit them in the pocketbook!

funfly:

--- Quote from: Cloudymellowdisco on June 12, 2009, 06:12 PM ---Hi Belle!  Have you tried contacting your credit card company for help?  They can put the amount in dispute and then require VFK to respond within a specific time about the charge.  If VFK brushes the credit card company off, then the credit card company takes the money away from them.  One of my earlier bosses once told me if you want to get somebody's attention, hit them in the pocketbook!

--- End quote ---

Good idea Disco!

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