Online Worlds > VFK - Virtual Family Kingdom

Ok my turn to rant

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verenice:
Whoah, can't believe it, 3 months!
I really hope your credit card company can help you solve it.

flamanar:
Disco is right.  If you don't get responses after 'due diligance' (and it sounds like you've gone out of your way to contact them via their email address), then you might want to get the credit card company involved.  I usually do that only after sending certified letters with 'return receipt' so that I have proof the business got the letter...and failed to act.  But like Disco said, the burden of proof is on VFK.  I'm concerned, though, that VFK would be able to say "we never received any emails from 'so and so'".  I'm not totally familiar with your situation, but they may have no record of your emails, and you may have no record that you sent them...which is why I 'CYA' with the 'return receipt'.  I send a copy of my letter I sent to the business and a copy of the return receipt showing it was signed for.  Just my preferred method if I ever need to dispute a charge.

For my own self in this situation with VFK (and this is just what I would do...not telling anyone else what to do...and not 'poo-pooing' anyone elses awesome suggestions here), I would phone them first (taking notes, btw).  I would also have them call me right back once they answered since it is a toll call for you and they haven't answered your emails.  I'm sure that would be all it would take...and would probably be alot faster than disputing the charge.  You might even get some extra 'compensation' from VFK (which I think is more than deserved at this point).  I don't know all of your story, but I've found email isn't very reliable in getting business done (in fact, I never do business via email, come to think of it).  If I need something done...and I want it done right...I talk to someone about it on the phone.  Too many companies provide really poor service when it comes to handling business through email.  Things get lost in translation.  Just my personal experience.

That being said, credit cards do provide you protection if you need it.  You've done an awful lot of work to get it taken care of already.  If you feel you need it, go for it.  It is your decision. :)

Awesome advice, btw Disco!

Flamanar...hoping for the best for your situation...(hugs)

Cloudymellowdisco:
Flame, I actually agree with you that dealing with a company by phone initially is usually the best way to try to solve a problem.  In Belle's case though, she commented how she would have to place a long distance call.  Seeing the many comments of people not having success reaching a live person, or even having the ability to leave a Voice Mail message (because their mailbox is full), my thought was Belle would be best served by contacting the credit card company.  Plus, the credit card company can stop any further payments to VFK should they try to charge her for another month.

I also agree with you not to rely strictly on Email with important business dealings.  My normal course of action, especially at work, is to follow telephone discussions or emails with a written letter sent Certified with a Return Receipt.  That "paper trail" has saved my hide on more than one occasion!!  However, for Belle's situation, does anyone have a good address for contacting VFK??

BTW Belle, do you still have any of the emails you sent to VFK?  If you do contact the credit card company, I don't think you need to have all but if you have at least a few of your Emails, that would be helpful.

What a shame that VFK is unable to get such a critical part of their business in order.  I wonder if it might have something to do with the company being based in two different parts of the world?  Still, in order for them to be successful, they just have to resolve their problem with customer service, especially when it comes to the membership fees.  If they continue to ignore, I'm afraid they are going to dig their own grave.  I would truly hate to see that happen!

lisuhut:
Hi Belle
Could somebody from the boards not make a local call for you if they get it free of charge?
I would but worse still for me.
But credit card companys can claw back the money if you ask them i think.
Good luck

ScarlettPixie:
Belle calling them is the best way though as she will be dealing them personally. I called myself when they charged me the first time on the monthly, as at the time none of us knew you'd be charged each month! They fixed it right up for me. I have purchased a yearly membership- 1 bill, 1 payment, no headaches so far. Good luck Belle. Let me know if you need any help!

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