Myself and a few others are tired of being given the brush off for months whenever we call VFK about the items. We have been trying to get thru on the phone at 954-349-3325 for the past 2 weeks. We try only when VFK is 'open'. None of us have been able to reach them. It's always a 'mailbox is full' message.
We tried calling the folks from NarasopaMedia at 505-424-1782. Their phone is 'temporarily disconnected'. Their website looks like it hasn't been updated in a while.
dimension5Labs (d5labs) website also looks like it's no longer updated.
We even tried another number associated with VFK for Visual Cielo aka syndiom at 505-526-6468. Their phone is a 'non-working number'. The websites for both those companies are no longer opening. But they used to in the past.
We finally called the Better Business Bureau. You can go to their website at
http://www.newmexicoandsouthwestcolorado.bbb.org/Home.aspxor call (505) 346-0110 - Albuquerque, New Mexico
The woman who I spoke with at BBB said that it is highly unlikely that we will ever receive the items from them. She said because we had our money sent out side of the US that it is out side of the BBB's jurisdiction. She said companies who scam do this frequently. She said they create a business in the US used as a front to have your money sent out of the country without you being able to do much about it.
She said for those who paid by credit card, you have a chance to get your money back.
She recommends all of us
Contact your credit card and file a dispute form
Cancel your credit card so they cannot place further charges on it such as unauthorized membership renewals
Contact the New Mexico Attorney General's Consumer Protection Division and fill out the Consumer Complaint form
http://www.nmag.gov/office/Divisions/CP/Default.aspx or call them at 1-800-678-1508
I posted about contacting the BBB on a VFK forum. Since the forum has players of all ages I did not post web links or phone numbers.
I guess a player read the post and questioned Vintage about it in the game. Vintage told this player that it was not true so he reported the thread and it was deleted. It's sad that the forum chose to protect a game holding our money for over a year and not addressing it over protecting its members.
Everything I have written here is 100% true. I urge all of you to at least call the BBB or NM attorney general to protect yourselves and your credit card accounts.
Like you flamanar I expected to get the real items promised or I wouldn't have bought the membership.