Online Worlds > VFK - Virtual Family Kingdom
Need host hunt cooperation from everyone
Krazy_Kim:
--- Quote from: Astro on July 19, 2010, 02:26 PM ---I agree that this kind of behavior is completely uncalled for. It's really, really sad. :uhuh2: :td: :uhuh:
My problem with the reporting is this, I'm afraid it's falling on deaf ears. And quite honestly, I'm tired of wasting my time reporting, and no response. :(
I'm tired of reporting and it seems my reports find the way to the trash bin. You all have heard how many times I have reported things to VFK. It's all legit, it's issues with the game! I never get an answer back. I've sent screen shots before, and nadda. I don't take this totally personally, as I know it happens to a lot of players. But, when you hear some other players say "all my reports get answered, all the time". Um what?! I would have no problem sending reports, if I knew it was actually doing some good. But when Staff or whoever is looking at reports, can't even send a simple reply saying "hey thanks for the report, we got it, we are looking into it"... what is anyone supposed to think? I feel like I'm wasting my time. It's very frustrating. I don't expect an answer right away, or even a fix. Just an acknowledgement would be wonderful... and believe me if this was to happen, I think a whole lot of other players would help out with various things in the game and reporting too. Just my opinion.
--- End quote ---
Amen Sister! LOL! I totally agree with you.
Sorry Flame, but I don't think they really read reports anymore and I do think they just get tossed in the trash. They never answer me and when I recently wrote them telling them about a girl running a game and cheating in it they did nothing. I thought at first that maybe they never replied to me because I wasn't a paid member, but I see that many have the same problem. Why can't they send a reply to just say thank you for the report or we are looking into it instead of making us think its not even worth reporting to them. It only takes a second and I know they can get busy, but they get busy cause we play the game, without us they won't have a game up and running. A simple acknowledgement is all we need instead of feeling like crap and that we don't matter.
:crazy2: Krazy_Kim :crazy2:
flamanar:
--- Quote from: Krazy_Kim on July 19, 2010, 10:18 PM ---
--- Quote from: Astro on July 19, 2010, 02:26 PM ---I agree that this kind of behavior is completely uncalled for. It's really, really sad. :uhuh2: :td: :uhuh:
My problem with the reporting is this, I'm afraid it's falling on deaf ears. And quite honestly, I'm tired of wasting my time reporting, and no response. :(
I'm tired of reporting and it seems my reports find the way to the trash bin. You all have heard how many times I have reported things to VFK. It's all legit, it's issues with the game! I never get an answer back. I've sent screen shots before, and nadda. I don't take this totally personally, as I know it happens to a lot of players. But, when you hear some other players say "all my reports get answered, all the time". Um what?! I would have no problem sending reports, if I knew it was actually doing some good. But when Staff or whoever is looking at reports, can't even send a simple reply saying "hey thanks for the report, we got it, we are looking into it"... what is anyone supposed to think? I feel like I'm wasting my time. It's very frustrating. I don't expect an answer right away, or even a fix. Just an acknowledgement would be wonderful... and believe me if this was to happen, I think a whole lot of other players would help out with various things in the game and reporting too. Just my opinion.
--- End quote ---
Amen Sister! LOL! I totally agree with you.
Sorry Flame, but I don't think they really read reports anymore and I do think they just get tossed in the trash. They never answer me and when I recently wrote them telling them about a girl running a game and cheating in it they did nothing. I thought at first that maybe they never replied to me because I wasn't a paid member, but I see that many have the same problem. Why can't they send a reply to just say thank you for the report or we are looking into it instead of making us think its not even worth reporting to them. It only takes a second and I know they can get busy, but they get busy cause we play the game, without us they won't have a game up and running. A simple acknowledgement is all we need instead of feeling like crap and that we don't matter.
:crazy2: Krazy_Kim :crazy2:
--- End quote ---
Hey, I'm right there with ya on the "why don't they respond". But that forces me to just keep sending help reports...one a day...until I DO get a response. I'm a squeaky wheel. LOL. Just this past weekend, had to report someone while on a clone. No response. Followed up with Flame later that night after no response. I did receive a response then saying that they had dealt with the person. So it does take time and perseverence, but a response can be obtained from VFK in most cases. Regardless of whether they respond or not, it's still up to us to report these weirdos and be able to sleep with a clear conscience knowing that at least WE did the right thing ;)
Astro:
--- Quote from: Krazy_Kim on July 19, 2010, 10:18 PM ---I thought at first that maybe they never replied to me because I wasn't a paid member, but I see that many have the same problem. Why can't they send a reply to just say thank you for the report or we are looking into it instead of making us think its not even worth reporting to them. It only takes a second and I know they can get busy, but they get busy cause we play the game, without us they won't have a game up and running. A simple acknowledgement is all we need instead of feeling like crap and that we don't matter.
:crazy2: Krazy_Kim :crazy2:
--- End quote ---
Yes, I know how you feel too Krazy.
I'm taking "snips" of quotes ... But, I will tell you personally -- I am a paying member, and I'm already on a renewal -- so this doesn't go back to original membership either. I don't get responses. So, it does hold true for a lot of players, including paying members as well -- of no responses from VFK - either paying or non-paying.
--- Quote from: flamanar on July 19, 2010, 10:32 PM ---Hey, I'm right there with ya on the "why don't they respond". But that forces me to just keep sending help reports...one a day...until I DO get a response. I'm a squeaky wheel. LOL. Just this past weekend, had to report someone while on a clone. No response. Followed up with Flame later that night after no response. I did receive a response then saying that they had dealt with the person. So it does take time and perseverence, but a response can be obtained from VFK in most cases. Regardless of whether they respond or not, it's still up to us to report these weirdos and be able to sleep with a clear conscience knowing that at least WE did the right thing ;)
--- End quote ---
I'm not okay right now with the "squeaky wheel method". Why? 1) Been there, done that. Example: Father's Day party favors that were supposed to be out later, than they were. Did I ever receive a response? Nope - nothing. Sent in multiple reports, and screen shots from in game blasts -- to back up my complaint even. 2) Because, I have heard rumors of players NOW getting banned for basically sending in multiple help reports, complaints, bugs, etc. It's not worth me getting banned, for just wanting an simple answer. Whether it is true or not, I'm not taking the chance personally. Most rumors tend to be false, but with a ban -- I don't feel it's worth my time.
I'm just throwing this out there, because this is a rumor to not really mess around with, if you want to keep playing VFK. Rumors are there seem to be some "auto-ban" processes in place too. Bad idea on VFK's part, some things could be totally taken out of text. I do agree clean-up in game needs to be made, but gosh I don't agree with some of their answers thus far. :hmm:
For the record ... though I didn't expect a response from my report yesterday ... I still have heard not one word.
flamanar:
Wow Astro. I haven't heard of the ban rumor for sending multiple help reports. Is that from the 'ban forum'?
I've heard the 'auto-ban' rumor. I believe it is very possible. Why? I think VFK doesn't have near enough staff to handle the help reports that are sent everyday. Seriously. Imagine (especially in the summer) all those bored kids home and wanting to know when 'X' feature is going to be released, why wasn't 'X' feature released, they have an idea for 'X' feature that VFK may want to use, where is Host Legend/Fin/Harmony/Nitro/etc., etc. The vast amount of help reports that VFK MUST receive everyday leads me to believe that automation is the only avenue left for them. They were accused of doing nothing in the garden for months...which appeared to be very true. I seriously think they don't have anywhere NEAR enough staff to handle the current volume of help reports sent in...let alone send a response to each one. I also think they may have lost some workers within the past couple/few months. Some well-known staff have gone missing from game (harmony, fin, legend, nitro, etc.). As much as people want us to believe that those people are now 'working behind the scenes', that's a great answer for a bunch of kids that will buy it...but I ain't. There's no reason for a staff member to go completely invisible and never reappear...without the capability to show up for 15 minutes at closing every once in a while...because they are now 'working behind the scenes'. Aren't ALL staff really 'working behind the scenes' when they aren't visible to players in game? I mean, really.
Going back to automation, I think it's boils down to 2 choices for VFK for them to quell the outrage from the masses over the crap that's been going on in game: hire more people (I seriously wonder how they pay their bills with their current workforce/bills), or automate. I see no other avenue for them with their current status other than to automate. Yes, it stinks (to say the least). But I don't believe they have the money to hire the proper amount of people to get the work done. Disney chose the auto-ban system...and they had WAY more money to spend on hiring more people (if anyplace knows how to bleed a dollar, it's Disney). I think it really boils down to $$$.
None of the above should be construed as Flame making excuses for VFK. I'm not. They brought alot of this stuff on themselves. Because they wouldn't listen to advice. Because they wouldn't listen to players. Because they didn't have a concrete plan/system. The worst part is that they still continue to (seemingly) fly by the seat of their pants. One step ahead of critical mass. Not to sound like a person running around crying 'the sky is falling! the sky is falling!'...but VFK has changed some for the better...but not nearly enough. It's still the same old VFK.
I do also believe that sometimes there is another reason why they don't answer help reports: the truth is too embarrassing. LOL. Think about it. I sent a bazillion help reports (along with many others) during the races because of the ongoing bug where most of your laps didn't count. Did anyone ever receive a response? Of course not! (Actually, I think one person got a response saying that 'VFK couldn't replicate the problem' :hmm: ) There is probably a couple reasons for this silence:
1) they couldn't fix the bug
2) they couldn't find the bug (sortof related to #1 above)
3) the people who COULD fix the bug were on vacation
4) the people who could fix it were ordered to work on something else instead...maybe something they needed for the next Sunday quest
As you can see, a response...especially truthful...using ANY of those excuses would not look good to the recipient. LOL. Just hypothesizing here.
There could also be yet another reason why it seems like people aren't getting in trouble. Maybe the reports pile up? Some people here know about the 'ban forum'...where everybody posts on there about being 'banned for nothing'. Maybe they WEREN'T banned for nothing...maybe it's just that VFK has finally caught up to the report on them doing something wrong awhile back! That would make alot of sense...and explain why it appears that so many 'angels' (ROFL) are being 'banned for nothing'.
All the above aside, I still see the issue as us needing to do our part, regardless of whether VFK is listening or not. If it means only sending one help report to avoid a possible ban, then so be it (less work for me. lol). VFK cannot ignore multiple people reporting the same person. There is strength in numbers, and it will add up and eventually the person will be toast. If not, then VFK gets an earfull from Flame on the phone.
This has all been my personal perspective on things. I could be totally wrong. But it's hard to ignore things that are so obvious. This has become a numbers game. Players (and clones) outnumber staff by a HUGE margin. There is no possible way I can see that they can handle all the reports with their current amount of staff.
I know we all don't agree on this, and that's ok. We're all still friends as far as I'm concerned. I believe a healthy debate is a good thing :)
Normally I'd type alot more, but I'm trying to get my body to accept decaf coffee now...so...in the absence of caffeine...I'm spent, and will end the post here-------------->. :waveb:
Astro:
--- Quote from: flamanar on July 20, 2010, 12:21 PM ---Wow Astro. I haven't heard of the ban rumor for sending multiple help reports. Is that from the 'ban forum'?
--- End quote ---
Yes. Well more than 1 forum actually, and I've heard rumors about it in-game as well. ;)
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